SERVICENET BUSINESS COMMUNICATION
Virtual PBX
A professional cloud-based telephone system for businesses that need modern communication without deploying and maintaining their own physical PBX.
ServiceNet Virtual PBX provides a complete business telephony environment hosted within the ServiceNet communication infrastructure. Users, extensions, telephone numbers, call routing, IVR, queues and other telephony services are managed from a centralized platform.
No Physical PBX
No dedicated PBX appliance is required at the customer's premises. The telephony platform is hosted within the ServiceNet infrastructure.
Business Extensions
Create internal extensions for employees, departments, branches and remote workers.
SIP Integration
Connect SIP phones, softphones, mobile clients and compatible business telephony equipment.
Telephone Numbers
Associate business telephone numbers with users, departments, IVR menus and incoming call routes.
Centralized Management
Manage extensions, routing, schedules and communication services from a centralized telephony platform.
Scalable Platform
Add users, extensions, telephone numbers and communication services as your organization grows.
TELEPHONY FEATURES
Complete Business Telephony
Virtual PBX provides the functions normally associated with a professional business telephone system while moving the underlying infrastructure to a hosted environment.
IVR
Interactive Voice Response menus allow callers to select departments, services or operators using DTMF navigation.
Call Queues
Incoming calls can be placed into department queues and distributed automatically between available employees.
Ring Groups
Configure groups of extensions that can ring simultaneously, sequentially or according to predefined routing rules.
Call Forwarding
Redirect calls to another extension, telephone number, mobile device or external destination.
Voicemail
Unanswered calls can be redirected to voicemail according to user, department and business-hour policies.
Call Recording
Conversations can be recorded for quality control, training, auditing and operational requirements.
CALL ROUTING
Intelligent Call Routing
Virtual PBX allows incoming calls to be processed according to predefined business rules instead of relying on manual telephone forwarding.
Business Hours
Define working hours and automatically change call handling depending on the current operating schedule.
Holiday Routing
Configure special routing policies for holidays, weekends and exceptional working schedules.
Department Routing
Direct callers to sales, support, accounting, management or other departments.
Time-Based Routing
Apply different call handling policies according to time, schedule or operational status.
DISTRIBUTED COMMUNICATION
Work From Anywhere
Virtual PBX separates the business telephone system from the physical location of the employee. An employee can use the same business extension from an office, branch, home or other authorized location.
IP Phones
Connect professional SIP phones to the hosted PBX and use the same corporate extension as traditional office telephony.
Softphones
Use desktop software to make and receive business calls without requiring a physical desk phone.
Remote Employees
Authorized remote users can remain part of the same corporate telephone environment.
Multiple Offices
Connect different branches and locations to a single centralized telephone system.
SYSTEM INTEGRATION
Integrate With Your Business
A modern PBX should operate as part of the organization's IT environment rather than as an isolated telephone system. Virtual PBX can be integrated with compatible business applications and communication tools.
CRM Integration
Integrate telephony with CRM platforms for customer identification, call logging and click-to-call workflows.
Call Center
Extend the Virtual PBX with call-center functionality, queues, agents, recording and operational statistics.
SIP Trunk
Connect the Virtual PBX to ServiceNet SIP Trunk services for inbound and outbound public telephone connectivity.
API & Automation
Telephony platforms can be integrated with software systems and automated business workflows where supported.
SECURITY
Secure Business Telephony
Business telephone infrastructure is a critical service and should be protected using the same security principles as other corporate IT systems.
Controlled Access
Access to telephony services can be restricted according to authorized users and network policies.
SIP Security
SIP services should be protected against unauthorized registration, signaling abuse and fraudulent outbound calls.
Network Protection
Firewalls, access policies and controlled network connectivity can be used to protect VoIP endpoints and services.
Operational Monitoring
Telephony activity and system behavior can be monitored to identify abnormal traffic and operational issues.
WHY VIRTUAL PBX
Why Choose a Virtual PBX?
Lower Infrastructure Cost
No need to purchase and maintain a dedicated PBX server or appliance at the customer's premises.
Fast Deployment
New extensions, users and communication services can be provisioned without deploying additional PBX hardware.
Easy Expansion
The communication platform can grow together with the organization and its number of users.
Centralized Infrastructure
Telephony services for multiple users and locations can operate from a single centralized platform.
Remote Work Ready
Employees can remain connected to the corporate telephone system regardless of their physical location.
Professional Features
IVR, queues, recording, forwarding, voicemail and other enterprise telephony functions are available as part of the platform.
SERVICENET
Move Your Business to Virtual PBX
ServiceNet can design and deploy a Virtual PBX environment according to the size, structure and communication requirements of your organization.
Whether you need a telephone system for a small office, a multi-branch company, a remote team or a complete business call center, the platform can be configured according to your operational requirements.
For technical consultation, use the contact options available on our website or call our hotline:
+995 322 485000
24/7 Technical Support