VOIP.GE / Legal
Privacy Policy
This Privacy Policy explains how ServiceNet Ltd., operating the VOIP.GE service, collects, uses, stores and protects personal information when providing telecommunications and VoIP services or when users interact with this website.
1. Who We Are
VOIP.GE is a telecommunications and VoIP service operated by ServiceNet Ltd. References to “VOIP.GE”, “ServiceNet”, “we”, “us” or “our” in this Policy refer to ServiceNet Ltd. as the service provider.
We provide telecommunications, VoIP, SIP, virtual PBX and related communication services to customers in accordance with applicable Georgian legislation.
2. Information We May Process
Depending on the service you use, we may process information such as:
- Name and surname;
- Company or organisation information;
- Contact details such as telephone number and email address;
- Service, account and billing information;
- IP addresses and technical connection data;
- SIP account and service configuration data;
- Information submitted through contact, support or service request forms;
- Technical information necessary to provide, secure and maintain our services.
3. Why We Use Personal Data
Personal information may be processed for legitimate and necessary purposes, including:
- providing and maintaining requested services;
- establishing and managing customer accounts;
- processing service requests and support cases;
- billing, accounting and payment administration;
- network operation, troubleshooting and security;
- preventing abuse, fraud or unauthorised access;
- communicating with customers regarding their services;
- complying with applicable legal obligations.
4. Voice Calls and Call Recording
The provision of VoIP and telecommunications services does not mean that conversations are automatically recorded by ServiceNet Ltd.
Technical information required for the operation, security, billing or troubleshooting of a telecommunications service may be processed where permitted or required by applicable law.
5. Disclosure to Government and Law Enforcement Authorities
ServiceNet Ltd. does not disclose customer personal information to law enforcement or other government authorities merely because such information is requested informally.
Where disclosure is legally required or otherwise permitted by applicable law, information may be provided to a competent authority following an appropriate official request, court order or other legally recognised procedure.
Requests for customer information should be addressed to ServiceNet Ltd. by the competent authority through an appropriate official channel and in accordance with applicable legal requirements.
We may also disclose information where necessary to protect the rights, property, security or legitimate interests of ServiceNet Ltd., our customers or other persons, where such disclosure is permitted by law.
6. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to customer and technical information is limited to persons who require such access for legitimate operational, technical, administrative or legal purposes.
7. Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for providing the requested services, fulfilling contractual or accounting obligations, resolving disputes, maintaining security, or complying with applicable legal requirements.
Different categories of information may therefore be retained for different periods.
8. Your Rights
Subject to applicable Georgian law, individuals may have rights regarding their personal data, including rights relating to access, correction, information about processing and other rights provided by law.
Requests concerning personal information may be submitted to ServiceNet Ltd. through the contact channels available on this website.
9. Independent Data Protection Authority
Individuals in Georgia may also contact the competent Georgian authority responsible for personal data protection for information about their rights, applicable data protection requirements or available complaint mechanisms.
The Personal Data Protection Service of Georgia is the specialised authority responsible for personal data protection matters.
For matters specifically concerning electronic communications and telecommunications consumer rights, users may also consult the Communications Commission of Georgia (ComCom).
10. Cookies and Website Technology
Our website may use technically necessary cookies, browser storage or similar technologies required for website functionality, security and user experience.
Where additional technologies are introduced that require user consent under applicable law, appropriate information and consent mechanisms will be provided.
11. Third-Party Services
Certain technical, payment, hosting, infrastructure or communication functions may involve third-party service providers.
Where third parties process personal information on our behalf, such processing is limited to the purposes necessary for the relevant service or legal obligation.
12. Changes to This Policy
We may update this Privacy Policy when our services, technologies or legal obligations change.
The current version published on this website represents the version applicable at the time of use, subject to applicable law.
13. Contact
If you have questions regarding this Privacy Policy or the processing of your personal information, please contact ServiceNet Ltd. through the contact information provided on the website.